Logcheck Online Pty Ltd — Mechanic Terms & Conditions
Effective date: 1 June 2026
Business name: Logcheck Online Pty Ltd trading as Logcheck Online
ABN: 97 651 728 200
Contact: support@logcheckonline.com.au
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ABOUT THESE TERMS
These Mechanic Terms & Conditions apply when a mechanic, workshop, authorised inspection station, business owner, employee, contractor or representative signs up to, accepts work through, or uses the Logcheck Online platform.
In these terms, “Logcheck Online”, “we”, “our” or “us” means Logcheck Online Pty Ltd trading as Logcheck Online.
The mechanic, workshop or service provider is referred to as “you”, “your” or “Mechanic”.
By signing up to the platform, accepting a service request, ticking the terms and conditions checkbox, signing a service agreement, or performing work through Logcheck Online, you agree to these terms.
These terms are in addition to any separate service agreement, rate schedule, onboarding document or written agreement issued by Logcheck Online.
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YOUR RELATIONSHIP WITH LOGCHECK ONLINE
You agree that you are an independent contractor.
Nothing in these terms creates an employment relationship, partnership, joint venture, franchise, agency relationship or representative authority between you and Logcheck Online.
You must not represent yourself as an employee, agent or legal representative of Logcheck Online.
You are responsible for operating your own business, managing your own staff, complying with your own legal obligations and carrying out services to customers in a professional and lawful manner.
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APPROVAL TO USE THE PLATFORM
To receive work through Logcheck Online, you must complete the sign-up process and provide any information requested by Logcheck Online.
Logcheck Online may approve, reject, suspend or remove a Mechanic from the platform at its discretion.
Approval to use the platform does not guarantee any minimum number of jobs, bookings, leads, customers, revenue or work volume.
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SEPARATE SERVICE AGREEMENT
Your rates, payment structure, labour rates, parts arrangements, service areas and any specific commercial terms will be set out in a separate service agreement or written confirmation provided by Logcheck Online.
You agree to comply with that service agreement.
If there is any inconsistency between these terms and the service agreement, the service agreement applies to the extent of the inconsistency, unless Logcheck Online states otherwise in writing.
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LICENCES, QUALIFICATIONS AND APPROVALS
You must hold and maintain all licences, registrations, trade qualifications, certifications, insurances, approvals and legal permissions required to perform the services you accept through Logcheck Online.
This includes, where applicable:
- valid ABN;
- trade qualifications;
- motor vehicle repairer licence or equivalent authorisation where required;
- public liability insurance;
- business insurance;
- workers compensation insurance where required;
- professional or workshop insurance where required;
- authorisation to perform eSafety checks / pink slips where applicable;
- any other approval required under NSW or Australian law.
You must notify Logcheck Online immediately if any licence, insurance, approval, certification or authorisation is cancelled, suspended, expired, limited or no longer valid.
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PINK SLIPS AND eSAFETY INSPECTIONS
You may only perform pink slips, eSafety checks or safety inspection reports if you are properly authorised and licensed to do so.
You are solely responsible for the inspection decision, certification decision, pass/fail outcome, reporting and compliance obligations.
Logcheck Online does not guarantee that any vehicle will pass an eSafety check or pink slip inspection.
You must not perform, lodge or represent that you can perform a pink slip or eSafety check unless you are authorised to do so.
Service NSW states that most light vehicles more than 5 years old require a safety inspection report before registration renewal, and NSW safety inspection reports are generally valid for 6 months, excluding public passenger vehicles.
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RECEIVING SERVICE REQUESTS
When a customer books a service through Logcheck Online, the service request will appear in the portal and may also be sent to you by email.
You must promptly review each service request and either confirm the requested time or contact the customer to arrange a more suitable time.
A booking is not fully confirmed until the date and time have been confirmed.
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REJECTING OR CANCELLING BOOKINGS
If you reject a booking after it has been sent to you, Logcheck Online may charge you a cancellation/rejection fee of $15 per rejected booking.
If you cancel a booking after it has been accepted or confirmed, Logcheck Online may charge you a cancellation fee of $15 per cancelled booking.
Logcheck Online may also suspend or remove you from the platform if you repeatedly reject, cancel, ignore, delay or fail to complete bookings.
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PERFORMING SERVICES
You must perform all services:
- with due care and skill;
- in a professional and timely manner;
- in accordance with the customer’s selected service;
- in accordance with manufacturer requirements where applicable;
- using suitable parts, oils, fluids and materials;
- in accordance with vehicle specifications;
- in compliance with all applicable laws and safety requirements;
- in a way that does not damage the customer’s vehicle or property.
You are responsible for confirming that the work you perform is suitable for the vehicle.
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LOGBOOK SERVICE REQUIREMENTS
Logcheck Online takes reasonable steps to provide service information, service intervals, part inclusions and other vehicle servicing details.
However, you acknowledge that servicing requirements can vary depending on the vehicle, manufacturer, build date, engine type, usage, previous servicing history, customer logbook, condition and other factors.
You must use your professional judgement and inspect the vehicle before carrying out work.
If you believe the quoted service, parts, oil, fluid, labour, inspection item or service schedule is incorrect or unsuitable, you must notify Logcheck Online before proceeding.
You must not perform work that you know, or reasonably suspect, is incorrect, unsafe, unsuitable or inconsistent with the vehicle’s requirements.
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ADDITIONAL WORK
If, after inspecting the vehicle, you believe additional work is required, you must contact the customer and explain the additional work before carrying it out.
You must obtain the customer’s approval before performing additional work.
Any approved additional work must be added through the Add Item function in the Logcheck Online portal.
You must not request or accept direct payment from the customer for additional work connected to a Logcheck Online booking.
Logcheck Online will charge the customer for approved additional work through the platform.
Logcheck Online will take a 10% commission fee from any approved additional work.
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PARTS, OIL AND MATERIALS
You must use parts, oils, fluids and materials that are suitable for the vehicle and the service being performed.
The parts and pricing arrangements will be set out in the service agreement or related written communication from Logcheck Online.
Where Logcheck Online has provided a retail parts allowance or quoted parts amount, and your wholesale cost is higher than the quoted retail amount, Logcheck Online will pay the difference, provided that:
- the part is required for the approved service;
- the part is suitable for the vehicle;
- the cost is reasonable;
- you provide evidence of the wholesale cost if requested;
- the part was not substituted unnecessarily;
- the additional cost was not caused by your error, delay or failure to follow process.
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NOTES, ODOMETER READINGS AND SERVICE RECORDS
You must accurately enter service notes, odometer readings, service completion details and any other required information into the Logcheck Online portal.
Odometer readings may be used by Logcheck Online to send future service reminders, quotes, eSafety check reminders and other customer communications.
You must ensure all service records are accurate, complete and entered promptly.
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COMPLETING A SERVICE
Once the service is complete, you must mark the service as complete in the portal.
You must only mark a service as complete once the agreed work has actually been completed.
When you mark the service as complete, Logcheck Online may notify the customer and issue the customer invoice.
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WORKMANSHIP RESPONSIBILITY
You are responsible for all work you perform.
You are responsible for workmanship, quality, diagnosis, inspection, advice, repair work, service work, safety checks, staff conduct, damage caused by you, and any failure to perform work with due care and skill.
You agree that Logcheck Online is not responsible for your workmanship, mechanical errors, incorrect installation, incorrect diagnosis, incorrect fluids, incorrect parts fitted by you, missed issues, damage caused by you, or any failure by you to meet applicable legal or professional standards.
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WARRANTY AND RECTIFICATION
You are responsible for any workmanship warranty required by law or offered by you.
If a customer raises a complaint about your workmanship, Logcheck Online may contact you to investigate and resolve the issue.
You agree to cooperate promptly and reasonably with Logcheck Online in relation to complaints, warranty claims, rectification requests and disputes.
Where the issue is caused by your workmanship, conduct, staff, parts selection, inspection, diagnosis or failure to follow process, you are responsible for rectifying the issue at your cost.
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PARTS WARRANTY
Logcheck Online may manage parts warranty communications with the customer.
You must cooperate with Logcheck Online in relation to parts warranty claims, supplier claims, inspection of parts, removal or replacement of defective parts and any reasonable investigation.
If a parts issue was caused by incorrect installation, incorrect use, incorrect diagnosis, contamination, misuse, damage or your failure to follow instructions, you may be responsible for the cost.
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CUSTOMER DISPUTES
If a customer has a complaint or dispute, the customer should contact Logcheck Online.
Logcheck Online may then contact you to obtain information and attempt to resolve the matter.
You must cooperate with Logcheck Online in good faith and provide information, photos, invoices, inspection notes, diagnostic notes, part details and staff comments if requested.
Logcheck Online may, at its discretion, issue a refund, credit, goodwill payment or other remedy to the customer.
If the issue was caused by your conduct, workmanship, delay, failure, negligence, breach of these terms or breach of law, Logcheck Online may recover the relevant amount from you or offset it from future payouts.
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CUSTOMER DATA AND PRIVACY
You must only use customer information for the purpose of completing the relevant Logcheck Online booking.
You must not:
- contact customers for unrelated purposes;
- market directly to customers obtained through Logcheck Online;
- store customer data outside what is reasonably required to complete the job;
- misuse customer details;
- sell, share, disclose or transfer customer information;
- bypass Logcheck Online;
- encourage customers to book directly with you instead of using Logcheck Online.
Customer data, booking data, digital logbook data, odometer data, registration data, service data and platform data are controlled by Logcheck Online.
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BYPASSING THE PLATFORM
You must not solicit, encourage or accept direct bookings from customers introduced to you by Logcheck Online where the purpose is to avoid Logcheck Online, avoid platform fees, avoid commission, or bypass the platform.
You must not give customers lower direct prices, separate payment options, business cards, offers or incentives for the purpose of moving Logcheck Online customers away from the platform.
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PAYMENT TO MECHANICS
Logcheck Online will pay you in accordance with the service agreement.
Payouts are made weekly, unless otherwise agreed in writing.
Logcheck Online may withhold, delay, reduce or offset payment where:
- there is a customer dispute;
- the service was not completed;
- the service was completed incorrectly;
- you breached these terms;
- you failed to provide requested information;
- there is suspected fraud, misconduct or misuse;
- a refund, chargeback or payment dispute occurs;
- Logcheck Online needs to investigate a complaint.
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GST AND TAX
You are responsible for your own tax, GST, superannuation, employee entitlements, payroll obligations, insurance and business expenses.
You must inform Logcheck Online if you are registered for GST or if your GST status changes.
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INSURANCE
You must maintain appropriate insurance for the services you perform.
This may include public liability, professional/workshop liability, motor trades insurance, workers compensation and any other insurance required by law or reasonably required by Logcheck Online.
You must provide evidence of insurance if requested.
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VEHICLE DAMAGE, INJURY AND LOSS
You are responsible for any damage, injury, loss, claim, cost or expense caused or contributed to by you, your staff, your contractors, your premises, your equipment, your advice, your workmanship, your negligence, your breach of law or your breach of these terms.
You must immediately notify Logcheck Online of any incident involving customer injury, vehicle damage, property damage, theft, loss, safety risk or complaint.
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INDEMNITY
To the maximum extent permitted by law, you indemnify Logcheck Online against any claim, loss, damage, liability, cost or expense arising from or connected with:
- your workmanship;
- your services;
- your staff or contractors;
- your breach of these terms;
- your breach of law;
- your negligence or misconduct;
- incorrect or incomplete information you provide;
- vehicle damage caused by you;
- injury caused by you;
- your misuse of customer data;
- your failure to hold licences, qualifications, approvals or insurance;
- disputes arising from your services.
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PLATFORM ACCESS
Logcheck Online may update, suspend, restrict or remove your access to the platform at any time where reasonably necessary.
You must keep your login details secure and must not share access with unauthorised persons.
You are responsible for activity that occurs through your account.
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CEASING THE RELATIONSHIP
Either party may end the relationship by giving written notice.
You must complete any confirmed bookings unless Logcheck Online agrees otherwise.
Logcheck Online may immediately suspend or terminate your access if you breach these terms, breach the service agreement, misuse customer information, act dishonestly, repeatedly reject bookings, perform poor quality work, fail to maintain licences or insurance, or cause reputational risk to Logcheck Online.
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CHANGES TO THESE TERMS
Logcheck Online may update these terms from time to time.
If changes are material, Logcheck Online will take reasonable steps to notify you.
Continuing to use the platform after updated terms are issued means you accept the updated terms.
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GOVERNING LAW
These terms are governed by the laws of New South Wales, Australia.
The parties submit to the courts of New South Wales.