Privacy Policy


    This document sets out the privacy policy of Logcheck Online Pty Ltd ABN 97 651 728 200 (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).

    We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information.

    By providing personal information to us, you consent to our storage, maintenance, use and disclosing of personal information in accordance with this privacy policy.

    We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.


    Most of this privacy policy applies to all personal information we collect and to our website and full suite of platforms, Logcheck Online.

    However, some of our privacy practices may differ slightly for information collected by a particular product or as it relates to particular types of information (such as information related to a vehicle you currently, or have previously, owned). Where this is the case, we have outlined that particular practice in its own section within this privacy policy and, to the extent of any inconsistency, that section supersedes the general practices outlined in the rest of this privacy policy.

    As the provider of a customer relationship and vehicle information management and sharing platform, the majority of the personal information we collect and hold is on behalf of our users as a data processor. As such, for much of the personal information we handle, third parties also have access and rights to this personal information and we are unable to control how they choose to handle it. We are not responsible for the privacy or security practices of our users which may differ from the practices outlined in this privacy policy, including for any breaches of the Privacy Act 1988 (Cth) or the Spam Act 2003 (Cth) (Spam Act).

    1. name;
    2. mailing or street address;
    3. email address;
    4. social media information;
    5. telephone number and other contact details;
    6. age;
    7. date of birth;
    8. information related to a vehicle you currently, or have previously, owned (including the Vehicle Identification Number and vehicle registration number)
    9. information related to services that have been conducted on a vehicle you currently, or have previously, owned (including service history, vehicle repairs and invoices related to such services);
    10. information related to a service you have performed on a vehicle;
    11. credit card or other payment information;
    12. information about your business or personal circumstances;
    13. information in connection with client surveys, questionnaires and promotions;
    14. your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information;
    15. information about third parties; and
    16. any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.

      We may collect personal information from you, including where you:

      1. contact us through our website;
      2. create an account on and/or utilise our platform;
      3. receive goods or services from us;
      4. submit any of our online sign up forms;
      5. communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
      6. interact with our website, social applications, services, content and advertising; or
      7. invest in our business or enquire as to a potential purchase in our business.

      We may also collect personal information about you from someone else, including where:

      1. you receive goods or services from a business which uses our platform;
      2. you communicate with or otherwise provide your details to a business which uses our platform; and
      3. your employer uploads your details to our platform or otherwise provides it to us.

      We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites.

      Your web browser can choose whether or not to accept cookies. Most web browser software is initially set up to accept them. If you do not want your browser to use cookies, you can manage and control their use through your browser settings.


    We collect and use personal information for the primary purposes of:

    1. providing our goods, services or information to you, including our platform;
    2. for record keeping and administrative purposes;
    3. allowing businesses to use our platform to manage their customers and business and to improve and optimise their goods and service offerings and customer experience;
    4. to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;
    5. to improve and optimise our service offering and customer experience;
    6. to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
    7. providing support for our goods and services;
    8. to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
    9. responding to any queries or complaints;
    10. to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and
    11. to consider an application of employment from you.

    We may also use your personal information for:

    1. any purpose for which we receive consent from you for;
    2. secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use; or
    3. any other purpose which is permitted or required under applicable privacy laws.

    We respect the privacy of your personal information and we will take reasonable steps to keep it confidential and protected.

    We may disclose your personal information to:

    1. businesses, which utilise our platform, that you have received goods or services from or have otherwise connected to via our platform;
    2. our professional advisors such as lawyers, accountants and auditors;
    3. our related entities; or
    4. any third parties you have consented personal information to be disclosed to.

    We may also disclose personal information to third party contractors as required for us to provide our goods and services to you, such as cloud-service providers, IT professionals, marketing agencies and debt collection agencies, located inside or outside Australia. We take care to work with such third parties who we believe maintain an acceptable standard of data security and require them not to use your personal information for any purpose except for those activities we have asked them to perform on our behalf.

    We will not otherwise disclose your personal information unless:

    1. you have consented to us disclosing your personal information for particular circumstances;
    2. as needed in an emergency or in investigation suspected criminal activity;
    3. we are required to disclose under a subpoena, court order or other mandatory reporting requirements;
    4. we reasonably believe that disclosure of your information is necessary to lessen or prevent a serious threat to the life, health or safety of any individual, or to public health or safety, and it is unreasonable or impracticable to obtain your consent;
    5. it is reasonably necessary for the establishment, exercise or defence of a legal claim; or
    6. otherwise authorised or required by law

    We operate a vehicle information management and sharing platform known as Logcheck Online which allows users to input, manage, share and view vehicle related information such as service and repair history, Vehicle Identification Numbers and registration numbers (Vehicle Information). A key benefit of this is that a digital service history log book is able to maintained for a vehicle and can be shared between current and future owners, dealers, mechanics and other car related service providers. In order to provide this functionality, any Vehicle Information we collect will be disclosed to other users of Logcheck Online.

    We take steps to minimise the risks Vehicle Information being misused by only making it available to users of Logcheck Online who must agree to the platform’s terms of use to be granted a user account. Our platform terms of use can be found at

    We also take steps to deidentify Vehicle Information and prevent personal information being disclosed via the Vehicle Information sharing functionality, including by requiring users of Logcheck Online, under the platform’s terms of use, to not include in sections where they can input Vehicle Information, any personal information. However, please note, we are not able to actively monitor all information a user inputs to and shares via Logcheck Online and cannot guarantee that personal information will not inadvertently be shared.


    We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

  9. LINKS

    Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.


    If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

    If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.


    If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.


    For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us through our website,au